We have outages throughout our BT Net circuits due to planned works from BT that Gigabair was not notified by. The outage is schedule for the 14th from 2am to 6am.
NETWORKS TEAM
News
Oct
14
Oct
14
We are experiencing outages from BT on our BT net circuits,this maybe affecting areas of the network.
NETWORKS TEAM
Dear Customers
Our engineers have found a cable fault on the main radio for the St Georges Park - Reasby network. The enbgineers are working to get this resolved but this will affect you service whjilst this work is taking place. We will update you when this has been resolved.
Kind Regards
Gigabair Support
Dear customers
The network outage affecting both Troon and Birstall has been resolved, the engineers have managed to fix the fibre break that had occurered this morning. We apologise for the network interruptions this morning .
Kind Regards
Gigabair Support
Oct
7
The outage at Troon has been resolved and was caused by a severed fibre cable to the mast. New gigabit radio links were installed to resolve the issue. We appreictae all customers contacting the office and would like to remind clients that tried to call engineers direct , that it is not helpful during an outage. We have an ticket system whcih can be accessed on a mobile and also updates are put on the website, contacting engineers direct just slow sthe process down.
If any companies broadband is still having issue, we would recommned restarting servers, phone systems and swicthes.
We apologise for the outage but the damage was caused by a third party.
Networks Team
Dear Customer
We have just had confirmation that the cause of the Troon/Birstall network outage is due to a fibre break. The engineers are currently working to correct the issue and may take 2-3 hours to get this fixed.
Again apologies for the inconvenience this has caused.
Kind Regards
Gigabair Support
Dear Customers
We are currently experiencing a network outage affect all Troon/ Birstall customers, we currently have engineers on site fault finding and will aim to get the service back up and running as soon as possible. We apologise for any inconvenience this has caused.
Kind Regards
Gigabair Support
Customer experiencing problems connecting to sites maybe not down to there Internet connection, reports of a major hack have been reported
Networks Team
Dear Customers
The network in the rodgefarm area is currently dropping out due to the severe weather affceting the main link. We are currently working on this to get it back up and running. and aplogise for the inconvenience.
Kind Regards
Gigabair Support
Sep
27
Severe winds are affecting all parts of our network, customer may experience outages and droped services
Networks Team
Dear Customers
Our engineers are currently out on site at East Goscote to do an adjustment on the radio at the mast. This may affect your network connection whilst this work is being carried out. We apologise for the inconvenience.
Kind Regards
Gugabair Support
Sep
4
We have upgraded the main link from Syston to Birstal with a more powerful gigabit radio link that will support service in bad weather conditions. Service works are now concluded
Networks Team
Maintenance work will be carried out on the mast at syston effecting Syston, Birstall, Ridge Farm and East Goscote from 9am til 12 pm
Networks Team
Sep
2
During engineering works the main link has been disconnected, service will resume within 15 minutes
Networks Team
Dear Customers
The power at the mast for Syston and Birstall customers has been restored so your broadband connection should be up and running.
We apologise again for the inconvenience.
Kind Regards
Gigabair Support
Dear customers
There has been a network Outage at Interfuse where our main link is for Syston and Birstall Customers. This is due to a power outage and we currently have an engineer on way to site to get the power back up and running.
We apologise for any inconvenience this may have caused.
Kind Regards
Gigabair Support
Dear Customers
Some of you may be experiencing a network outage or drop outs with your copnnection. This is due to the current weather affecting one of our main links. We are currently working on the link to stabilise it.
Apologies for any inconveinvence this may cause.
Gigabair Support
Jul
29
The East Goscote mast main link is still down, engineers have replaced the Main mast end and are working on the East Goscote side. Estmated live time is 10-11am.
Service like VoIP phone calls maybe affected
Networks team
Jul
28
The East Goscote main link is down, engineers attended site and installed a new used point to point link, but it seems to have failed again. We suspect the units are sceptable to rain flooding and lightening. Engineers will be onsite to install a new Gigabit link from 6:30 am to 9am, This may effect VoIP calls and other services,
Networks team
Jul
28
We have the main link at Eastgoscote down, engineer assessment at presnet suggest a lightening strike, replacements arte being installed now ETA 7PM
Networks Team
Jul
27
Power Outage Resolved at Narborough Wood Park
Networks Team
Jul
27
We are expecting abnormal weather conditions including flash floods which will affect most parts of the network today. Our back up links are activated but we expect sporadic outages which may affect user using VoIP phone calls.
Networks Team
Jul
27
There is a power outage at the mast at Narborough Wood Park, engineers have been dispatched
Networks Team
Jul
20
We have been notified by Western Power of our a power outage at the Ridge Farm mast, we have no ETA at present.
Networks Team
Dear Customers
We understand a few customers having been having network dropouts today and we apologise for this but it is down to the sporadic rainfall that is causing these short outages. We are monitoring the network at all times and are trying to get customers back online as quickly as possible when a dropout occurs.
Kind Regards
Gigabair Support
Jun
18
There is a power outage from western power at the mast at Bradgate Park. No estimate fix time at present
Networks Team
Jun
7
There will be an outage from 8am to am max of 8:30 am today at troon due to remove of equipment. We try to ensure the process takes the minimal amount of time
Networks Services
May
26
We are investigating slow speeds at St Georges Park
Networks Team
Dear Customers
We currently have a network outage affecting customers in the Groby area, we believe this to be a power issue and we have our engineers on their way to get it back up and running. We apologize for the inconvienece this has caused.
Kind Regards
Gigabair Support
Dear Customers
The network outage affecting all customers in Syston and Birstall due to Western Powers works has now been resolved and power is back up and running.
Kind Regards
Gigabair Support
Dear Customers
We have just had an update in regards to the network outage affecting Bistall and Syston Customers. This is due to Western Power doing work on the power lines at Birstall industrial estate where our mast is located and is unfortunately out of our hands.
They have given us a time of 2pm for the power to be back up and running.
Kind Regards
Gigabair Support
May
17
Dear customers
There is currently a network outage affecting the link between syston and Birstall due to the weather, we have engineers working to get the link back up and running as we speak. Apologies for the inconvenience this may cause.
Kind Regards
Gigabair Support
Dear Customers
The network outage that occured yesterday afternoon at Troon Industrial Estate was due to a blown SFP and switch swap out due to the severe weather. This is has been resolved and apologies for a late update in regards to this situation.
Kind Regards
Gigabair Support
May
4
We will be swaping out a switch at the troon mast between 5:30-6:30 a complete outage will happen
Gigabair
May
4
Engineers will be on site within 10 minutes
Networks Team
Dear Customers
There is currently a network outage affecting all Troon Industrial estate due to the weather conditions, We have an engineer on the way to the site to get it back up and running. We believe the outage has been caused due to a blown SFP in the system. We hope to have this resolved in the next hour.
Apologies for any inconvenience this has caused.
Gigabair Support
An outage has occured on the troon mast, we believe it to be with the fibre optic equipment engineers expetc to be onsite with 30-40minutes
Network Services
Dear Customers
There will be a planned network outage at Troon Industrial estate between 4 - 4:45pm lasting around 5-10 minutes due to an essential speed upgrade.
Sorry for any inconvenience this may cause.
Kind Regards
Gigabair Support
Apr
16
A core router reboot was actioned and service should reseume in 2-3 minutes
Networks team
Dear Customers
There was an outage a Troon Industrial Site for around 45 minutes due to burned out fibre optics. The fibre has now been replaced and service has resumed. Please can all customers refrain from direct calling engineers as this affects their safety when working at heights or driving to site. Please look on the website for any updates as this can be viewed via mobile. The link to the News panel on our website is https://gigabair.deskpro.com/news here you will be notified of any netowrk outages that may affect you.
Kind Regards
Gigabair Support
Dear Customers
There is currently a network outage at Troon Industrial Estates affecting all customers in that area we believe due to power. We currently have an engineer on way to attend site and should be there in the next 30 minuites to resolve the issue. We apologise for any inconvenience this has caused.
Kind Regards
Gigabair Support
Dear Customers
There is currently a network outage at Troon Industrial Estates affecting all customers in that area we believe due to power. We currently have an engineer on way to attend site and should be there in the next 30 minuites to resolve the issue. We apologise for any inconvenience this has caused.
Kind Regards
Gigabair Support
Mar
27
SERVICE TERMINATION TO ALL ST GEORGES FLATS
As part of the fibre upgrade from the managment your services to your flat your internet from Gigabair is now being restricted to 180 minutes per day. You are required to find a new provider, Hyperoptic has installed service to your location and the link is below. Within the next 7 days this service will be reduced to 120 minutes and then terminated therafter.
The main radio has been replaced and service has resumed
Networks Team
Previous repairs to the cable have not resolved he problem and the main radio link has gone faulty this morning, engineers will be replacing the unit tthis morning, we expect service to resume around 9 to 9:30
Networks team
Mar
18
We have suspected faulty switch at Troon, which is causing a complete outage, engineers will be onsite at 8am
Network team
Mar
17
Further 3rd outage whcih we have been informed has take down power to 1300 homes also.
Networks Team
Mar
17
A further second power cut from Western Power has occured and is live now, we will be submitting a complaint about the continous power cuts
Networks Team
Mar
17
A small power outage in Syston from Western Power occured at 07.40 this morning, this lasted around 5 minutes.
Areas Affected
Syston
East Goscote
Tilton
Birstall
Networks Team
Mar
16
Further repairs were done to the Syston mast today which we hope will resolve the issue, anm upgrade to the main controller will be done tomorrow morning betwen 7am -8:30am
Networks Team