Dear Customers 


Some of you may have experienced a short network outage at 1pm today this is due to a suspected power outage.  The service is back up and running however we will keep an eye on the network throughtout the day and notifyyou if there is any more interruptions. 


Kind Regards


Gigabair Support

Dear customers 

On the 28th January 2022 our data centre will be moving which means some customer will be given new IP addresses. We will contact those customers affected by this change e and we will provide you with a new IP address 7 days before the swap over. If you are given a new IP address and currently have domains registed with your existing IP those will need to be re-registed with your new IP address.  The service on your existing IP will go down at some point on the 28th January and unfortunately we cannot give a time as to when that will be. 


Kind Regards


Gigabsir Support

Work on the mast at Tilton has started today to stablise the mast with steel guy ropes, as result the main radio will need further maintenance to align the radio to gain the best service.

Further disruption will occur tomorrow if weather conditions permit.

Networks Team

Nov
27

Tilton Update

We have ascertain a power outage at Tilton and will have electricians on site within the hour, we will then diagnose an equipment failure.


Networks team

Nov
27

TILTON

Engineers are being dispatched to site and will be there around 10am

Networks Team

Our Tilton mast is and has been experiencing major outages during the night, the back up links are currently affected by severe weather

and interference from distant tree. We are investigating the options to replace the back up radios but due to weather conditions it maybe that service will only resume once the conditions subside.

Weather conditions are affecting a number of main transit links, these include titlon and Ridge farm. We will evaluate these links further future enhancements but unfortunately customer may experience continous outages during these abnormal weather conditions.

Regards

Networks Team


Dear Customers


The engineers have had to swap out and install a new radio for the main link at Syston due to the on going issues with drop outs. You should not be exdperiencing anymore network issues and we apologise for the disruption this has caused.


Kind Regards


Gigabair Support

Dear Customers


We are currently experiencing continuing issues with the main link in Syston affecting customers locally. The engineers had got this resolved however the main link has had a few more issues resulting in drop outs in connection. We are aiming to have this resolved by lunchtime and again pologies for the interence caused.


Kind Regards


Gigabair Support

Dear Customers


We are currently experiencing  an outage on the main link from Syston affecting customers locally. We currently have engineers working on resolving this issue and aim to have this back up and running as soon as possible. We apologise for the inconvenience this has caused. 


Kind Regards

Gigabair Support 

Dear Customers

We would like to inform all customers in the Coplow area that you may experience a network outage this afternoon due to engineers working on network migration for the area. This work is essential for the stability of the link to this area.

We apologise for the inconvenience this may cause and aim to get this completed by the end of today.


Kind Regards


Gigabair Support

There will be continous maintenance at our Coplow site today which will result in numerous outages in the day. The upgrade will migrate all users to our Tilton and St Georges service end points. This will reduce the service delay from 8Ms to 4Ms and reduce the amount of radios the service is delivered via.

Regards

Networks Team

Dear Customers


Ypu may be experiencing network outages due to the new link to Birstall having frquent drop outs. We currently have engineers on site to rectify this issue and aim to have the new link running smoothly before the end of the day. We apologise for any inconvenience this may cause.


Kind Regards

Gigabair Support

Dear Customers


You may be experiencing small outages today with your network connection. This is due to engineering work taking place at Syston mast with the installation of a new link. The engineers may be in the way of certain radios from time to time whilst they are installing which will cause the odd drop out in connection, we hope to have this new link installed by 1pm.


Kind Regards

Gigabair Support

Dear Customers


You may experience network dropouts due to the strong winds and heavy rainfall. We will keep an eye on the network throughout the day and work on correcting any drop outs that may occur.


Kind Regards

Gigabair Support

Dear Customers


We are currently experiencing network drops outs for the Ridge Farm area due to severe winds affecting the main link. we are also have issues with the back up link however engineers are investigating this issue and aim to get it running smoothly as soon as possible.


Sorry for any inconvenience.


Gigaabir Support



Oct
14

We have outages throughout our BT Net circuits due to planned works from BT that Gigabair was not notified by. The outage is schedule for the 14th from 2am to 6am.


NETWORKS TEAM

Dear Customers


Our engineers have found a cable fault on the main radio for the St Georges Park - Reasby network. The enbgineers are working to get this resolved but this will affect you service whjilst this work is taking place. We will update you when this has been resolved.


Kind Regards

Gigabair Support

Oct
7

TROON OUTAGE

The outage at Troon has been resolved and was caused by a severed fibre cable to the mast. New gigabit radio links were installed to resolve the issue. We appreictae all customers contacting the office and would like to remind clients that tried to call engineers direct , that it is not helpful during an outage. We have an ticket system whcih can be accessed on a mobile and also updates are put on the website, contacting engineers direct just slow sthe process down.

If any companies broadband is still having issue, we would recommned restarting servers, phone systems and swicthes.

We apologise for the outage but the damage was caused by a third party.


Networks Team

Dear Customer


We have just had confirmation that the cause of the Troon/Birstall network outage is due to a fibre break. The engineers are currently working to correct the issue and may take 2-3 hours to get this fixed.

Again apologies for the inconvenience this has caused.


Kind Regards


Gigabair Support

Dear Customers


We are currently experiencing a network outage affect all Troon/ Birstall customers, we currently have engineers on site fault finding and will aim to get the service back up and running as soon as possible. We apologise for any inconvenience this has caused.


Kind Regards


Gigabair Support

Dear Customers


The network in the rodgefarm area is currently dropping out due to the severe weather affceting the main link. We are currently working on this to get it back up and running. and aplogise for the inconvenience.


Kind Regards


Gigabair Support

Sep
27

Severe Winds

Severe winds are affecting all parts of our network, customer may experience outages and droped services

Networks Team

Dear Customers 

Our engineers are currently out on site at East Goscote  to do an adjustment on the radio at the mast. This may affect your network connection whilst this work is being carried out. We apologise for the inconvenience.


Kind Regards


Gugabair Support 

Sep
4

We have upgraded the main link from Syston to Birstal with a more powerful gigabit radio link that will support service in bad weather conditions. Service works are now concluded

Networks Team 

Dear customers 

There has been a network Outage at Interfuse where our main link is for Syston and Birstall Customers. This is due to a power outage and we currently have an engineer on way to site to get the power back up and running. 

We apologise for any inconvenience this may have caused. 


Kind Regards

Gigabair Support 


Dear Customers


Some of you may be experiencing a network outage or drop outs with your copnnection. This is due to the current weather affecting one of our main links. We are currently working on the link to stabilise it.

Apologies for any inconveinvence this may cause.


Gigabair Support

The East Goscote mast main link is still down, engineers have replaced the Main mast end and are working on the East Goscote  side. Estmated live time is 10-11am. 

Service like VoIP phone calls maybe affected 

Networks team

The East Goscote main link is down, engineers attended site and installed a new used point to point link, but it seems to have failed again. We suspect the units are sceptable to rain flooding and lightening. Engineers will be onsite to install a new Gigabit link from 6:30 am to 9am, This may effect VoIP calls and other services, 

Networks team

We have the main link at Eastgoscote down, engineer assessment at presnet suggest a lightening strike, replacements arte being installed now ETA 7PM

Networks Team 

Jul
27

We are expecting abnormal weather conditions including flash floods which will affect most parts of the network today.  Our back up links are activated but we expect sporadic outages which may affect user using VoIP phone calls. 

Networks Team 

Dear Customers


We understand a few customers having been having network dropouts today and we apologise for this but it is down to the sporadic rainfall that is causing these short outages. We are monitoring the network at all times and are trying to get customers back online as quickly as possible when a dropout occurs. 


Kind Regards

Gigabair Support

Jun
18

There is a power outage from western power at the mast at Bradgate Park. No estimate fix time at present 

Networks Team 

Jun
7

Outage

There will be an outage from 8am to am max of 8:30 am today at troon due to remove of equipment. We try to ensure the process takes the minimal amount of time 

Networks Services 

Dear Customers 


We currently have a network outage affecting customers in the Groby area, we believe this to be a power issue and we have our engineers on their way to get it back up and running.  We apologize for the inconvienece this has caused.


Kind Regards

Gigabair Support 

Dear Customers 

We have just had an update in regards to the network outage affecting Bistall and Syston Customers. This is due to Western Power doing work on the power lines at Birstall industrial estate where our mast is located and is unfortunately out of our hands.

 They have given us a time of 2pm for the power to be back up and running. 


Kind Regards

Gigabair Support 

Dear customers 


There is currently a network outage affecting the link between syston and Birstall due to the weather, we have engineers working to get the link back up and running as we speak.  Apologies for the inconvenience this may cause.


Kind Regards


Gigabair Support