Oct
14

We have outages throughout our BT Net circuits due to planned works from BT that Gigabair was not notified by. The outage is schedule for the 14th from 2am to 6am.


NETWORKS TEAM

Dear Customers


Our engineers have found a cable fault on the main radio for the St Georges Park - Reasby network. The enbgineers are working to get this resolved but this will affect you service whjilst this work is taking place. We will update you when this has been resolved.


Kind Regards

Gigabair Support

Oct
7

TROON OUTAGE

The outage at Troon has been resolved and was caused by a severed fibre cable to the mast. New gigabit radio links were installed to resolve the issue. We appreictae all customers contacting the office and would like to remind clients that tried to call engineers direct , that it is not helpful during an outage. We have an ticket system whcih can be accessed on a mobile and also updates are put on the website, contacting engineers direct just slow sthe process down.

If any companies broadband is still having issue, we would recommned restarting servers, phone systems and swicthes.

We apologise for the outage but the damage was caused by a third party.


Networks Team

Dear Customer


We have just had confirmation that the cause of the Troon/Birstall network outage is due to a fibre break. The engineers are currently working to correct the issue and may take 2-3 hours to get this fixed.

Again apologies for the inconvenience this has caused.


Kind Regards


Gigabair Support

Dear Customers


We are currently experiencing a network outage affect all Troon/ Birstall customers, we currently have engineers on site fault finding and will aim to get the service back up and running as soon as possible. We apologise for any inconvenience this has caused.


Kind Regards


Gigabair Support

Dear Customers


The network in the rodgefarm area is currently dropping out due to the severe weather affceting the main link. We are currently working on this to get it back up and running. and aplogise for the inconvenience.


Kind Regards


Gigabair Support

Sep
27

Severe Winds

Severe winds are affecting all parts of our network, customer may experience outages and droped services

Networks Team

Dear Customers 

Our engineers are currently out on site at East Goscote  to do an adjustment on the radio at the mast. This may affect your network connection whilst this work is being carried out. We apologise for the inconvenience.


Kind Regards


Gugabair Support 

Sep
4

We have upgraded the main link from Syston to Birstal with a more powerful gigabit radio link that will support service in bad weather conditions. Service works are now concluded

Networks Team 

Dear customers 

There has been a network Outage at Interfuse where our main link is for Syston and Birstall Customers. This is due to a power outage and we currently have an engineer on way to site to get the power back up and running. 

We apologise for any inconvenience this may have caused. 


Kind Regards

Gigabair Support 


Dear Customers


Some of you may be experiencing a network outage or drop outs with your copnnection. This is due to the current weather affecting one of our main links. We are currently working on the link to stabilise it.

Apologies for any inconveinvence this may cause.


Gigabair Support

The East Goscote mast main link is still down, engineers have replaced the Main mast end and are working on the East Goscote  side. Estmated live time is 10-11am. 

Service like VoIP phone calls maybe affected 

Networks team

The East Goscote main link is down, engineers attended site and installed a new used point to point link, but it seems to have failed again. We suspect the units are sceptable to rain flooding and lightening. Engineers will be onsite to install a new Gigabit link from 6:30 am to 9am, This may effect VoIP calls and other services, 

Networks team

We have the main link at Eastgoscote down, engineer assessment at presnet suggest a lightening strike, replacements arte being installed now ETA 7PM

Networks Team 

Jul
27

We are expecting abnormal weather conditions including flash floods which will affect most parts of the network today.  Our back up links are activated but we expect sporadic outages which may affect user using VoIP phone calls. 

Networks Team 

Dear Customers


We understand a few customers having been having network dropouts today and we apologise for this but it is down to the sporadic rainfall that is causing these short outages. We are monitoring the network at all times and are trying to get customers back online as quickly as possible when a dropout occurs. 


Kind Regards

Gigabair Support

Jun
18

There is a power outage from western power at the mast at Bradgate Park. No estimate fix time at present 

Networks Team 

Jun
7

Outage

There will be an outage from 8am to am max of 8:30 am today at troon due to remove of equipment. We try to ensure the process takes the minimal amount of time 

Networks Services 

Dear Customers 


We currently have a network outage affecting customers in the Groby area, we believe this to be a power issue and we have our engineers on their way to get it back up and running.  We apologize for the inconvienece this has caused.


Kind Regards

Gigabair Support 

Dear Customers 

We have just had an update in regards to the network outage affecting Bistall and Syston Customers. This is due to Western Power doing work on the power lines at Birstall industrial estate where our mast is located and is unfortunately out of our hands.

 They have given us a time of 2pm for the power to be back up and running. 


Kind Regards

Gigabair Support 

Dear customers 


There is currently a network outage affecting the link between syston and Birstall due to the weather, we have engineers working to get the link back up and running as we speak.  Apologies for the inconvenience this may cause.


Kind Regards


Gigabair Support 

Dear Customers


The network outage that occured yesterday afternoon at Troon Industrial Estate was due to a blown SFP and switch swap out due to the severe weather. This is has been resolved and apologies for a late update in regards to this situation.


Kind Regards


Gigabair Support

Dear Customers


There is currently a network outage affecting all Troon Industrial estate due to the weather conditions, We have an engineer on the way to the site to get it back up and running. We believe the outage has been caused due to a blown SFP in the system. We hope to have this resolved in the next hour. 


Apologies for any inconvenience this has caused.


Gigabair Support

An outage has occured on the troon mast, we believe it to be with the fibre optic equipment engineers expetc to be onsite with 30-40minutes

Network Services 

Apr
16

Core Reboot

A core router reboot was actioned and service should reseume in 2-3 minutes 

Networks team 

Dear Customers 


There was an outage a Troon Industrial Site  for around 45 minutes due to burned out fibre optics. The fibre has now been replaced and service has resumed.  Please can all customers refrain from direct calling engineers as this affects their safety when working at heights or driving to site. Please look on the website for any updates as this can be viewed via mobile. The link to the News panel on our website is  https://gigabair.deskpro.com/news  here you will be notified of any netowrk outages that may affect you. 


Kind Regards

Gigabair Support 

Dear Customers


 

There is currently a network outage at Troon Industrial Estates affecting all customers in that area we believe due to power. We currently have an engineer on way to attend site and should be there in the next 30 minuites to resolve the issue. We apologise for any inconvenience this has caused.


Kind Regards


Gigabair Support

Dear Customers 


There is currently a network outage at Troon Industrial Estates affecting all customers in that area we believe due to power. We currently have an engineer on way to attend site and should be there in the next 30 minuites to resolve the issue. We apologise for any inconvenience this has caused.


Kind Regards

Gigabair Support 

SERVICE TERMINATION TO ALL ST GEORGES FLATS 

As part of the fibre upgrade from the managment your services to your flat your internet from Gigabair is now being restricted to 180 minutes per day.  You are required to find a new provider, Hyperoptic has installed service to your location and the link is below. Within the next 7 days this service will be reduced to 120 minutes and then terminated therafter. 

https://www.hyperoptic.com


Previous repairs to the cable have not resolved he problem and the main radio link has gone faulty this morning, engineers will be replacing the unit tthis morning, we expect service to resume around 9 to 9:30 

Networks team 

Mar
18

Tron Mast

We have suspected faulty switch at Troon, which is causing a complete outage, engineers will be onsite at 8am

Network team 

Mar
17

A further second power cut from Western Power has occured and is live now, we will be submitting a complaint about the continous power cuts 

Networks Team 

Mar
17

A small power outage in Syston from Western Power occured at 07.40 this morning, this lasted around 5 minutes. 

Areas Affected

Syston
East Goscote
Tilton
Birstall

Networks Team 

Mar
16

Further repairs were done to the Syston mast today which we hope will resolve the issue, anm upgrade to the main controller will be done tomorrow morning betwen 7am -8:30am 

Networks Team