An outage has occured on the troon mast, we believe it to be with the fibre optic equipment engineers expetc to be onsite with 30-40minutes

Network Services 

Apr
16

Core Reboot

A core router reboot was actioned and service should reseume in 2-3 minutes 

Networks team 

Dear Customers 


There was an outage a Troon Industrial Site  for around 45 minutes due to burned out fibre optics. The fibre has now been replaced and service has resumed.  Please can all customers refrain from direct calling engineers as this affects their safety when working at heights or driving to site. Please look on the website for any updates as this can be viewed via mobile. The link to the News panel on our website is  https://gigabair.deskpro.com/news  here you will be notified of any netowrk outages that may affect you. 


Kind Regards

Gigabair Support 

Dear Customers


 

There is currently a network outage at Troon Industrial Estates affecting all customers in that area we believe due to power. We currently have an engineer on way to attend site and should be there in the next 30 minuites to resolve the issue. We apologise for any inconvenience this has caused.


Kind Regards


Gigabair Support

Dear Customers 


There is currently a network outage at Troon Industrial Estates affecting all customers in that area we believe due to power. We currently have an engineer on way to attend site and should be there in the next 30 minuites to resolve the issue. We apologise for any inconvenience this has caused.


Kind Regards

Gigabair Support 

SERVICE TERMINATION TO ALL ST GEORGES FLATS 

As part of the fibre upgrade from the managment your services to your flat your internet from Gigabair is now being restricted to 180 minutes per day.  You are required to find a new provider, Hyperoptic has installed service to your location and the link is below. Within the next 7 days this service will be reduced to 120 minutes and then terminated therafter. 

https://www.hyperoptic.com


Previous repairs to the cable have not resolved he problem and the main radio link has gone faulty this morning, engineers will be replacing the unit tthis morning, we expect service to resume around 9 to 9:30 

Networks team 

Mar
18

Tron Mast

We have suspected faulty switch at Troon, which is causing a complete outage, engineers will be onsite at 8am

Network team 

Mar
17

A further second power cut from Western Power has occured and is live now, we will be submitting a complaint about the continous power cuts 

Networks Team 

Mar
17

A small power outage in Syston from Western Power occured at 07.40 this morning, this lasted around 5 minutes. 

Areas Affected

Syston
East Goscote
Tilton
Birstall

Networks Team 

Mar
16

Further repairs were done to the Syston mast today which we hope will resolve the issue, anm upgrade to the main controller will be done tomorrow morning betwen 7am -8:30am 

Networks Team 

Dear Customers


Our Radio at Interfuse has gone  offline causing a network outage for East Goscote, Rearsby and Gaddesby. We curretnly have an engineer on site to get the radio powered back up as soon as possible. Sorry for any inconviemce this has caused. 


Gigabair Support 

We will be upgrading the main controller at the Ridge Farm mast today between 12:30-1:30 Pm , the outage should only be around 10 minutes if the depoyment goes to plan but may last 1 hour if we experience issues.  This will be a complete outage on the network 

Regards 

Networks Team 

Mar
15

We have an intermittent radio at our Syston Mast which is the main feed to the East Goscote mast. Unfortunately, due to health and safety we are unable to swap this out until Saturday 22nd of March. The link currently goes off at around 4am most mornings, we have implemented a restart over mobile sim solution to support this and expect users not to be affected. 

As part of a major upgrade, we will be upgrading the main mast controller and migrating all users over to this controller. This will support multiple connection failovers. We will then over the coming 2 weeks upgrading the links at the mast and St Georges Park mast. We will try to keep disruption to a minimum but do envisage multiple outages during this time. 

Networks Team 

We diagnosied a serious radio problem with the main link to the East Gostcote Mast, this will effect a small number of users with no Internet connection until monday morning at 7am. 

Planned upgrades at the mast will be conducted during next week which will implement service back up. 

Networks Team 

Dear Customers


There is currently a network outage from our mast at Intrefuse that could be affect the broadband connection for East Goscote, Reasrsby and Gaddesby due to the severe weather earlier this morning . We currently have an engineer out on sight to get this back up and running as soon as possible. We apologise for any inconvenience this has caused.


Gigabair Support 

Mar
11

Please note extreme weather will affect broadband speeds, connectivity and VoIP calls. 

Regards 

Networks Team 

Jan
28

Power Outages

We have exprienced a series of Power Outages from Western Power this morning effecting Birstal, East Goscote and Ridge Farm Clients 

Network Services 


Dear Customers,

At 14:15 this afternoon there was a power outage at one of our main sites due to the weather. We currently have our engineers on their way to get the power to our main link back up and running. 

Sorry for any inconvience this may cause.


Kind Regards

Gigabair Support

Jan
23

We experiencing issues at St Georges, we had to do an emergency upgrade and an engineer will be onsite at 5pm to restart the network. 

Expected outage time 30 minutes 

Network Support 

Jan
16

Power Outage

A power outage has occured at the East Goscote Mast, we unware of the circumstances at present but suspect weather and flood related issues 

Restore of Service Unknown potential 48hrs 

Networks Team 

Dec
15

Birstal Mast

We have had a number of outages at the Birstall Mast this evening to resolve a number of radio and routing issues. Service has resumed at 19:01

Networks Team 

We wil be conducted a couple of outagwes that will effect Birtsal, East Goscote and Ridge Farm to test a fault back up link, service will be down for around 1-2 minutes per outage. This will be done between 11am and 12pm 

Networks Team 

Nov
27

Our main Internet port is down at St Georges tower, an engineer has been dispatched to repair. Estimated up time within 1hr. 

regards 

Networks Team 

Nov
13

We have just resolved a network port issue in the main St Georges Tower network. Service may have been slow or loss of Internet. 

Service resolved around 12:15

regards 

Networks Team 

We sorry to inform you that our engineering team has recieved a 10 day self-isolation notice. In line with the Government guidlines we are unable to attend site or attend any repairs until the 16th Nov 2020. All service calls will be managed online on the support portal. 

Regards 

Network Teams 

Oct
20

We currently experiencing a link issue with our main link to Birstall. A engineer has been dispatched to reboot. 

Networks Team 

Oct
12

As a result to tree growth the link between our Syston and East Gostgote mast has slowly strarted reduced the quality of service. We are looking to schedule from Tuesday to Friday this week as more weather resilient solution. In the meantime service maybe effected by weather conditions. We will work as quick as we can to resolve and in stall the new main link.

Networks Team

Oct
3

We are having problems with the routes that BT connect to google DNS at present, this may effect anyone that has the 8.8.8.8 google DNS in there device, router or radio. If you know how to manual set up your DNS change them to Cloudflare 1.1.1.1. This is network feed issue and may resolve itself shortly, Gigabair are restricted on what it can do at present. 

Networks Team 

Sep
25

Power Outage

Around 5pm today there was a compelete power outage at our main feed due to a substation power outage with Wetsern Power

Networks Team 

Sep
23

We replacing some hardware in the cabinet at Troon Industrial estate today, as a result service will be down for 5mins to 1hr from 7pm 

Networks Team 

Sep
11

We wil be upgrading the main bracket on the mast at Ridge Farm, a number of small outages will occur during the day 

Regards 

Networks Team 

Sep
4

Please be aware power was tested about 10 minutes ago and is now live for a swap out. We intend to take the temporary feed down around 1pm which will incur a small outage for 5 minutes 

Networks Team 

Sep
4

Troon Outage

Temporary power has been deployed and we expecting a fix to the power during the day. This will involve a small outage on the swp over. 

Networks Team 

Sep
4

Troon Outage

Due to severenace of Phase 3 power cables engineers not from Gigabair will attend site to repair from 7am this morning. We are aiming to have temporary power up and running after 7am this morning. 

As per your service contract please use the website for updates and refrain from contacting engineers directly. 

Networks Team 

Sep
3

Power Outage

There is a phase power issue at the Mast location to our feed, the engineer is on site and repairing it. We have not ETA at present 

Networks Team 

We noticed further deterioration of the main link from Syston to Eastgoscote mast. Where there is stability at present the unit maybe affected by bad weather. We will continue to monitor the link over the coming days and if the link is further reduced, we swap over to a slower back up link. 

Replacement has been scheduled for week starting the 7th September due to cherry picker availability. 

Networks Team 

We are replacing the main feed at the troon mast this morning, as a result we will attempt to swap the service over to a dedicated 100Mbps line, subject to a success transfer a service outage of no more than 10 minutes should occur. 

Networks Team, 

Severe Weather Warning ! Storm Francis 

Due to Storm  Francis we expect sporadic radio interference to main gigabit links. Back up links will be in place delivering emergency support of 100-200Mbps. Customer should expect:


  • Intermittent phone calls if using VoIP 
  • Sporadic outages while back up links initiate 
  • Potential Outages 
  • Please do not conduct speedtest during this period.

Support Process 

  • Please do not contact engineers on the mobile phones as they maybe working on tickets and problems 
  • Visit the support site and place a ticket and we will respond
  • Any site damage or danger to life with equipment please contact us on the website chat 

Networks Team 

Aug
24

Troon Outage

We are upgrading the troon main link over the next few days which involve small outages during the day while we swap to a temporary link. 

Network Team 

Aug
21

There is currently a power outage at Bawdon Lodge & Charley , although the mast radios at Ridge farm are live your home or business will not have power. We will monitor the service once it resumes at your home or business end. Reboot your router when your power come on after around 2-3 minutes of the power coming back on. 


Networks Team