Feb
9

Storm Ciara - Unprecedented Network Damage

Due to Storm Ciara we have experienced unprecedented damage to areas of the network and customer sites. 

Updates

South Side of St Georges Tower covering all areas south to Leicester Tigers

Complete framework destroyed due to high winds. Clearing up has commenced Sunday but we are restricted due to continued winds. Estimated service recovery 24-48hours.

Troon Industrial Estate 

All 5Ghz back up services are down 72hr fix 

Ridge Farm & Bawdon Lodge 

Back up links down 72 hour fix 

In Danger Installs 

Any customers with ground mount’s or installs that are in danger, life threatening please whats app 07737471029 and put an urgent ticket in, assessments will be made and engineers dispatched. 

Please do not call in for non-essential service calls as we can only respond to wind damage services. Where we appreciate customers maybe without Internet, the service outages are acts of god and we will work to repair main services as quickly as we can. Please do not contact engineers direct.




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