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TROON OUTAGE - News / General - Gigabair Support Portal

Oct 7 2021

TROON OUTAGE

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The outage at Troon has been resolved and was caused by a severed fibre cable to the mast. New gigabit radio links were installed to resolve the issue. We appreictae all customers contacting the office and would like to remind clients that tried to call engineers direct , that it is not helpful during an outage. We have an ticket system whcih can be accessed on a mobile and also updates are put on the website, contacting engineers direct just slow sthe process down.

If any companies broadband is still having issue, we would recommned restarting servers, phone systems and swicthes.

We apologise for the outage but the damage was caused by a third party.


Networks Team

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